So how are we keeping you safe when you visit us?
Well, we are starting before you even enter through the door.
We begin with a telephone conversation to determine the exact nature of your difficulties. Sometimes we will not even need to call you in. Glasses and contact lenses can often be repaired/replaced to your previous prescription if you are not having any visual issues – and we can post or deliver your glasses back out to you.
A video consultation may be subtituted for in-practice visits where appropriate – and we can do a lot of our discussions this way, minimising the time that you need to spend in close proximity with Optometrists (they do the eye exam) and Dispensing Opticians, who help you with your glasses. Video or telephone discussion will inform the flow of any necessary in-practice examination and you will probably notice that we will only be conducting tests relevant to your visual issue.
When you do enter the practice we ask that you wear a face covering at all times to protect yourself and others, and will request that you wash your hands on arrival. We will also be checking temperatures at the door and must insist that you do not attend if you are at all unwell in any way.
Unfortunately the toilets are also temporarily closed in line Welsh Government advice.
We will be attempting to keep our time in any particular space to a minimum – so that there is minimal risk of a rise in viral load – should someone be symptomless but infected with COVID-19 – so we will be spacing out appointments and moving to different rooms (fortunately there are quite a few) around the practice. We are operating a strict Appointment Only, door-entry system so there is no danger of too many people in the building at one time. To this end, we also must ask the you attend alone for your appointment – unless you are under sixteen or require a carer. It is also important to arrive at the time of your appointment or you will have to wait outside.
We will be wearing full PPE gear to protect everyone and this will be replace between appointments – and all used tools, equipment and touched surfaces will be wiped down with antibac.
Social distancing (to 2 metre) will be strictly observed where possible and we have protection shields on the desks. We also have breath shields on slit lamps and a nifty portable, variable height personal shield, through which to conduct the closer proximity aspects of the eye exam.
Unfortunately, we have also had to remove all the toys to avoid cross infection and would ask that you bring entertainment for your child, if it is required.
So please be assured that we are doing everything possible to ensure that everyone is as safe as they can be in our practice. Please phone or email if you have any concerns.
Lost, broken and new glasses
If you have lost or broken glasses or just fancy a new frame – but are not having any visual issues – then we would recommend using your currrent prescription, rather than risking a sight test that requires close proximity to the optometrist. Broken glasses can be popped through the letter box with a note and we will contact you to arrange an appointment for collection or delivery. Please make sure that you give your full name and date of birth and – unless obvious – a description of the problem. Remember to mention if lost or broken glasses were actually too small or problematic in any other way.